General FAQs
Subscriber Management
Lists / Campaigns
Email Management
Marketing Tools
Billing
General FAQs
- How do I customize my autoresponder?
Once you order you will receive an email with your order details. Login to your
autoresponder from the xpressmotion.com hompage. Once you login you will see all
the links in the top menu bar; from each link you can customize different features
of your autoresponder. You can view the video tutorials or the E-Manual for specific
customization instructions.
- 2. After I’ve ordered my autoresponder, how long does it take for
it to be activated?
Your account will be setup instantly. The whole signup process only takes a couple
of minutes. You will receive a confirmation email with login details after you signup..
- Can you help me setup my account?
We will help you along the way to setup your autoresponder. You can view the video
tutorials or the E-Manual for specific customization instructions. These products
will guide you step by step through the entire process.
- Will my autoreponder work with a Macintosh?
Yes, we are fully compatible will the Mac OS version 10. To get the best results
on a Mac be sure to use Mozilla Firefox 1.5 or higher browser.
- Do all my import leads have to be confirmed before I can send them
anything?
Yes, all your leads must be confirmed when using the import function. We have a
strict anti-spam policy and will close all spammers’ accounts. If you receive spam
emails using xpressmotion or referencing xpressmotion, it should be reported immediately
to abuse@xpressmotion.com.
- Which Internet Browser should I be using?
If you are using a PC, we recommend using Internet Explorer 5.0 or greater and if
you are using a MAC we recommend using Mozilla Firefox 1.5 or greater.
You can download the latest Firefox browser at:
http://www.mozilla.com/firefox/
- May I send unsolicited email using my autoresponder?
No, XpressMotion has a strict anti-spam policy. Any user that is spamming with their
autoresponder will have their account terminated. We do not allow bought or leased
leads. We only support direct opt-in subscribers.
- What is my email address @xpressmotion.com for?
Your email address(s) @xpressmotion.com can be used for several different reasons.
You can use it to input subscribers or remove them. The details on how to use this
are included in the E-Manual.
- Do I pay more for longer emails?
No, you do not pay more for longer emails. Every package includes unlimited autoresponders,
unlimited follow-ups, unlimited campaigns, and unlimited message length.
- May I update my followup campaign?
Yes, you can update your follow-up campaign at anytime. If you are adding messages
in the middle of your email sequence, the people who have not gotten to that point
will receive the new messages. The people who are beyond that point will not receive
them. If you add the message at the end of the follow-up sequence, people who are
at the end of your follow-up sequence will receive your new follow-up message 24
hours from the time you create it. So if you add a message at the end of the sequence
to send (2) days after the last message, it will send within 24 hours to the people
at the end of the follow-up sequence and (2) days from the last message for the
people who aren’t at the end of the follow-up sequence.
- Can my subscribers remove themselves at anytime?
Yes, all the emails sent will have an unsubscribe link at the bottom. This gives
your subscribers the option to continue with your subscription or remove themselves.
- How do I get subscribers into the autoresponder?
You can set up a form on your website to capture subscribers and landing pages,
or you can import an existing list with the import function. Note: all subscribers
added via the import function will be sent a confirmation email. You can read more
and get detailed instructions on implementation in the E-Manual or video tutorials.
- How can my subscribers sign up for my list on my website?
Yes, you can use the web form generator to create a form. It will give you the code
that you insert into your HTML code on your website. This will automatically insert
the people into your autoresponder who subscribe via your website.
- What happens if a subscriber removes themselves?
If a subscriber removes themselves, they will see a confirmation popup that says
that they are removed from your list. You can see who has removed themselves if
you login to your autoresponder and go to: contacts > unsubscribed contacts and
then chose the list. Here all the people who unsubscribed from that list will be
displayed.
- How do I know if my subscribers are getting my emails?
Our system has the highest deliverability in the industry. We have relationships
with hundreds of thousands of ISPs to ensure your email deliverability. You can
track open rates and click rates via the reports section in your autoresponder.
- What is a landing page?
A landing page is a specialized page that visitors are directed to once they've
clicked on a link, usually from an outside source such as a Pay Per Click campaign.
The page is usually focused on a particular product or service with the aim of getting
the visitor to buy or take some form of action rapidly that will ultimately lead
to a sale. The XpressMotion landing pages are easy to setup, you can add audio,
and HTML text without knowing how to program. It is easy as 1, 2, 3!
Subscriber Management
- Can I search through my subscribers?
Yes, you can search through your subscribers. If you login to your autoresponder
and go to: contacts > subscribers. You will see search fields at the bottom.
You can search or narrow down your list based on a field for broadcasts.
- How do I add a bunch of subscribers to my list?
You can add a list of subscribers via the import function. All of these subscribers
will receive a confirmation email asking if they want to be on your list. If you
have a special request to import subscribers, email support@xpressmotion.com.
- How do people add themselves to my list?
Your visitors can subscribe themselves by using any web form you create or emailing
your xpressmotion.com account. If they add themselves via a web form they will not
receive a confirmation email but if they email your XpressMotion address they will.
For ideas on how to build a list, study the E-Manual and video tutorials.
- Can I add additional fields so I can capture more information from
subscribers?
Yes, if you login to your autoresponder and go to: contacts > add/vew lists.
In the left box called “add new list”, you can create additional fields on a new
list. Just select the drop down box and change it to the number you desire, and
then fill in the field names.
- How do the automation rules work?
The automation rules many times are used to change a person from a prospect to a
customer. You can unsubscribe someone from a list when they are subscribed to another
list in your autoresponder. You can use the rule as you see fit for your business.
- Do my undeliverable subscribers automatically get removed from
my autoresponder?
Yes, each bounced or undeliverable contact is automatically removed from your autoresponder
subscribed list and put into the bounced contacts list. These people can not be
entered into your autoresponder again. This will keep your list clean and free of
junk emails.
The reason for a message not being delivered can be for several different reasons.
It could be the lack of response from the subscriber’s server, the recipient’s mailbox
is full or the email address has been deleted.
- Are there reports so that I can see how many people subscribe and
unsubscribe?
Yes, there are reports that display and track all the data from your campaigns.
These reports are can be found by logging into your autoresponder and going to the
reports menu.
- Can I tell what subscriber came from what marketing form?
Yes, when you create your form, it automatically tracks by the form name you chose.
You can see the number of impressions and signups. The impressions field is the
total number of people who viewed the form. The signups is the amount of subscribers
generated by that form.
- Can I delete my unconfirmed contacts?
No, you cannot delete your unconfirmed contacts. This is so you will not get in
trouble for spam. You can not import or add a contact that is in your unconfirmed
contacts.
- How do I import a list if it has duplicates?
Our system is set up to delete all duplicates on import. So it will automatically
check your list to validate the email addresses and delete duplicates. This ensures
that your list will always be clean, therefore giving you the best deliverability,
open rates and click rates on all your messages.
Lists / Campaigns
- What is a list / campaign?
A list is where a group of contacts are stored and has a specific email sequence
to those contacts. These contacts can be obtained via a web form or email subscription.
If it is a current list, they can be added via the import function.
- How do I broadcast to my subscribers?
You can broadcast to your group by logging into your autoresponder then clicking
on contacts > subscribed contacts. From there you can narrow down your list and
click the broadcast button. It will broadcast to all the people in the pages current
table. For example, say I have 1000 people in my list and I narrow down my list
by searching for everyone with the name John. It displays 5 people with the name
John; if I click broadcast now, it will only broadcast to those 5 people in the
current table named John. You can get more information on this if you go to the
video tutorials or E-Manual.
- Can I create custom fields for my list?
Yes, you can add custom fields to your list by going to: contacts > add/vew lists.
In the left box called “add new list”, you can create additional fields on a new
list. Just select the drop down box and change it to the number you desire, and
then fill in the field names.
- I want to add more follow-up messages to my existing ones, will
my subscribers receive them?
Yes your subscribers will receive them. If you are adding messages in the middle,
the people who have not gotten to that point will receive those messages. The people
who are beyond that point will not receive them. If you add the message at the end
of the follow-up sequence, people who are at the end of your follow-up sequence
will receive your new follow-up message 24 hours from the time you create it. So
if you add a message at the end of the sequence to send (2) days after the last
message, it will send within 24 hours to the people at the end of the follow-up
sequence and (2) days from the last message for the people who aren’t at the end
of the follow-up sequence.
- I would like to test my follow-up campaigns; is there an easy way
to do this?
Yes, just click “Send Test Sequence” when you view the responder. You can get to
the view responder page by going to: Responders > View Responders. You just have
to select the list in which you want to test and click “Send Test Sequence.”
You can test a single email message by going to: Emails > View all Emails. At
the bottom of this page you can test a single message to any of your confirmed email
addresses.
- Is it possible to broadcast attachments?
Yes, if you login to you autoresponder and go to: contacts > subscribed contacts
at the bottom you can click “Broadcast”, you will see where you can attach a document
to the email.
- My emails have XpressMotion.com links in them, why is that?
If you chose to have your links tracked in your email then your links will contain
XpressMotion.com links that forward to yours. The email receipt will be directed
to whatever email you sent out in your email. You can view the click rate and which
emails clicked what link in the reports section under “Click Trackers.”
Email Management
- Can I use MS Word to compose my emails?
We do not recommend using MS word to compose your emails. MS Word puts in several
different characters for formatting that are not HTML friendly. This will most likely
cause your email to get blocked by the recipients spam filter. We recommend using
Notpad and customizing in your built in editor.
- I want to add an audio message to my emails, how do I do that?
You can add an audio message by going to: Options > Marketing Tools > Audio
Messages. Once you are on this page, connect your microphone to your computer mic
port. Then click the red record button. You will see the activity level bounce in
the activity level box.
Once you have your audio message recorded, click view code and your code templates
load in the boxes below. You can paste that code in your landing page or your emails.
- How do I add images to my email?
Yes, you can add custom images into your emails by logining into your autoresponder
and going to: Emails > Image Uploader. Once the image is uploaded you will see
that your image loads in the html editor’s image combo box. Go to the HTML editor
image combo box and click the down arrow. You will see the image that you uploaded
there.
- Can I customize the confirmation email that my subscribers get
when I import?
Yes, you can customize your confirmation email for each list. When you create a
list, a template confirmation email is created. If you want to customize yours;
login to your autoresponder and go to: Emails > Confirmation Email, then click
edit next to the one for that list.
- 38. I don’t know how to program HTML, but I want to send HTML emails;
is there any easy way to format the emails?
It’s ok if you can’t program HTML; the XpressMotion system will do all the work
for you! We have implemented a built-in HTML editor. You don’t have to know any
html programming to do your html emails. Can you write and customize in MS Word?
Well it is as easy as that, just point and click and you have your HTML email created.
Marketing Tools
- What is a site tracker?
The site tracker is a way for you to monitor the activity on your site. Say you
run an ad in a newspaper or start a banner ad online; you can watch the activity
as it happens on your pages. This log also saves, so if you don’ t have time to
watch each person on your site then you can look at the logs later that day or week.
Your site tracker is easy to setup, just copy and paste the code at the bottom of
the site tracker page into your site. You can get more detailed instructions on
the video tutorials or in the E-Manual.
- What would I use a landing page for?
People use landing pages all over the internet for different things. The primary
reason is to market on the internet. If you want to get people into a list a landing
page system is for you. This marketing strategy increases the sales of your business.
Instead of just sending them to your website, with a landing page, you capture their
name first and then show them their information. So if they don't buy the first
time, you can follow-up with them via email. To see how to implement this feature
and for more ideas on how to use landing pages, read the XpressMotion E-Manual and
watch the video tutorials.
Billing
- How do I upgrade the billing details on my account?
You can upgrade the billing details by simply logging into your autoresponder and
going to: Options > Account. Here you can update your credit card information,
update your profile or cancel your account.
- If I cancel within 30 days when will I get my refund?
You will receive your refund within 24 hours. We offer a 30 unconditional money
back guarentee because we are so sure that you will love the XpressMotion system.
If you don't like it within 30 days of signing up, just cancel your account and
we will issue a full refund.
- If I don't have any credit cards, do you accept another form of
payment?
Yes, we do accept check draft and money orders. These are done by special request
so please contact billing@xpressmotion.com
and we will setup your account.
- If my credit card fails to charge, what happens to my account?
Your account will become inactive. If you would like to reactive your account, please
email billing@xpressmotion.com
with your email and we will reactive. You must update your credit card within 12
hours of reactiving or your account will become inactive.
- I want to upgrade my account, how do I do that?
You can upgrade your account by logging into your autoresponder and then going to:
Options > Account > Upgrade. Click the package or features you would like
to upgrade.
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